Privacy Policy

Last updated: July 21, 2026

At Quai Lanaudière, we place great importance on protecting your personal information.

This privacy policy explains what information we collect when you visit our website, use our services, make a purchase, or communicate with us. It also describes how this information is used, protected, and, if necessary, disclosed to third parties.

Changes to the Privacy Policy

We may update this privacy policy to reflect changes in our practices, services, or to comply with legal and regulatory requirements.

Any changes will be posted on this page, and the "last updated" date will be revised accordingly.

How we collect and use your personal information

Depending on how you interact with us, we may collect certain personal information to:

  • process your orders and quote requests
  • communicate with you and answer your questions
  • provide, improve, and secure our products and services
  • comply with our legal obligations
  • protect our rights, those of our customers, and those of our company

Personal information we collect

The personal information we collect varies depending on how you use our website or services.

By "personal information," we mean any information that can identify you, directly or indirectly.

The following sections present the categories of information we may collect.

Information you provide to us

Depending on the services you use, we may collect the following information:

  • Your contact information, such as your name, address, phone number, and email address.
  • Order-related information, such as billing and shipping addresses, and information necessary to process your purchase.
  • Your customer account information, including your email address, password, and information necessary for managing and securing your account.
  • Information related to a quote request or a project, when you contact us for information about our products or services.
  • Information you choose to send us, particularly when you email us, fill out a form, or contact our customer service.

Some information is necessary to process an order, respond to a request, or offer you our services. If you choose not to provide it, we may not be able to fulfill your request or process your order.

Automatically collected usage information

When you visit our website, we may automatically collect certain information about your use of the site, including:

  • your IP address
  • the type of device and browser used
  • pages viewed
  • duration of your visit
  • certain technical data related to your navigation

This information is collected using cookies and similar technologies. They allow us to improve the performance, security, and browsing experience on our site.

Non-essential cookies, particularly those used for analytics, marketing, or targeted advertising, are only activated with your consent. You can accept, refuse, or change your preferences at any time using our cookie management banner.

Information obtained from third parties

We may also receive certain personal information from third parties with whom we do business, including:

  • Shopify, which hosts our online store and allows us to process orders.
  • Our payment service providers, who process transactions securely and transmit to us the information necessary for processing your order.
  • Our technology partners, who provide us with website usage data through cookies and other similar technologies, when your consent is required.

Information obtained from these third parties is used only for the purposes described in this privacy policy and is processed in accordance with applicable laws.

How we use your personal information

We use your personal information only within the scope of our activities and for the following purposes:

  • Process your orders and provide our services: manage your customer account, process payments, prepare and ship your orders, and manage returns, exchanges, and quote requests.
  • Communicate with you: answer your questions, inform you of the status of your order, and send you any relevant information regarding our products or services.
  • Marketing: with your consent, send you offers, news, or promotions by email or other communication means. You can withdraw your consent at any time.
  • Security and fraud prevention: protect your account, prevent fraudulent activities, and ensure the security of our website and services.
  • Improvement of our services: analyze the use of our site to improve your experience and optimize our products and services.

Cookies

Like most websites, we use cookies to ensure the proper functioning of our site, improve your browsing experience, and, with your consent, analyze site usage and present you with content or advertisements tailored to your interests.

You can accept, refuse, or change your preferences regarding non-essential cookies at any time using our cookie management banner.

You can also configure your browser to delete or block cookies. However, some features of our site may not function correctly if cookies are disabled.

To learn more about the cookies used by Shopify, please consult Shopify's cookie policy.

Disclosure of your personal information

We do not sell your personal information.

However, we may disclose it to certain service providers when necessary for our operations, particularly to:

  • process payments
  • prepare and deliver your orders
  • host our website and online store
  • ensure the proper functioning and security of our services
  • comply with our legal obligations

These providers only have access to the information necessary for the performance of their services and are required to ensure its confidentiality.

With your consent, some information may also be used by our partners to measure the performance of our site or to present you with advertisements tailored to your interests.

We may also disclose your information when required by law or if necessary to protect our rights, those of our customers, or those of our company.

We do not use or disclose sensitive personal information without your consent.

Third-party websites and links

Our website may contain links to sites or platforms operated by third parties.

When you leave our site to visit a third-party site, the use of your personal information is governed by the privacy policy and terms of use of that site. We encourage you to consult them before providing any personal information.

Quai Lanaudière is not responsible for the content, privacy practices, or security measures implemented by these third-party sites.

Information concerning children

Our services are not intended for children, and we do not knowingly collect personal information about them.

In accordance with Law 25, consent to the collection of personal information of a minor under 14 years of age must be given by their parental authority holder or guardian.

If you believe that a child has provided us with personal information without this consent, please contact us so that we can take appropriate action, including deletion, where applicable.

Security and retention of your information

We implement reasonable security measures to protect your personal information against unauthorized access, use, disclosure, or modification.

However, no method of transmission or data storage is entirely secure. We therefore recommend that you avoid sending us sensitive or confidential information by unsecured means of communication.

We retain your personal information only for the duration necessary for the purposes for which it was collected, or to comply with your legal obligations. When it is no longer required, it is securely destroyed or anonymized.

Your rights

In accordance with applicable laws, particularly Law 25, you can exercise the following rights with respect to your personal information:

  • Access the personal information we hold about you.
  • Request the rectification of inaccurate, incomplete, or outdated information.
  • Request the deletion of your personal information, where permitted by law.
  • Withdraw your consent, when the processing of your information is based on it.
  • Request the portability of your personal information, where this right is applicable.

You can also unsubscribe at any time from our promotional communications using the unsubscribe link in our emails. However, we may continue to send you communications necessary for processing your orders or managing your account.

To exercise any of these rights, please contact our Personal Information Protection Officer at the contact details provided below.

To protect your information, we may ask you to confirm your identity before processing your request. We will respond within the deadlines provided by applicable laws.

Personal Information Protection Officer

In accordance with Law 25, Quai Lanaudière has appointed a Personal Information Protection Officer responsible for ensuring compliance with this privacy policy and applicable laws.

  • Officer: Pierre Parent
  • Email: info@quailanaudiere.com
  • Address: Quai Lanaudière, 1079, rue Principale, Saint-Donat-de-Montcalm (Quebec) J0T 2C0

You can contact the officer for any questions regarding the protection of your personal information, to exercise your rights, or to file a complaint.

Transfer of information outside Quebec

Some of our service providers, including Shopify, our payment service providers, as well as certain analytical or marketing tools, may process or store your information outside Quebec and Canada.

Before disclosing personal information outside Quebec, we ensure that appropriate protection measures are in place, in accordance with the requirements of Law 25.

By using our website and services, you acknowledge that some of your personal information may be processed or stored outside Quebec.

Claims and contact information

If you have any questions about our privacy policy or how we process your personal information, or if you wish to exercise any of your rights, please contact our Personal Information Protection Officer:

Pierre Parent
Quai Lanaudière
1079, rue Principale
Saint-Donat-de-Montcalm (Quebec) J0T 2C0
Email: info@quailanaudiere.com

If you are not satisfied with how your request or complaint has been handled, you may file a complaint with the Commission d'accès à l'information du Québec (CAI).